LAN/WAN/NOC, system installation, System Administration, configuration, licensing/upgrading, patching, database, WIN OS, MAC OS, VMware, Citrix, network, security, servers, desktop support, internal documentation, project management, workflow planning, training & mentoring, network routing/switching/configuration, backup software, Sonic Wall, Veeam, Splash top, Kaseya, Barracuda, DNS, Security, IP Routing, TCP/IP, UDP, IPSEC, HTTP, HTTPS, VPN, Email Routing, SPAM, New Start Ups, Powershell, Bash, IP Telephone Systems, MS 365, Exchange, budgets, contracts.
Web Development / Websites https://dominicjosephmitchell.github.io/DJMPortfolio/
Associates in Arts Degree
New Horizons Computer Learning Center - 2011
Network Support Tech
IEL (Institute of Entrepreneurial & Leadership) - 2018
Web Design Development
Software Engineering
System Administrator / IT Operation Wave Communications 01/2024-present
*Data Center Decommissioning *Relocation and Consolidation of data centers *Virtual Data Migration *Data Migration Project Planning and Management *Disaster Recovery Planning *Onsite hard drive Wiping and Shredding *Maintain system environment, server, network, and firewall systems *Install enterprise software, hardware, updates / upgrades *Administer and support core Microsoft, Cisco, Citrix and VMware technologies. *Create technical documentation *Technical policies and procedures *Provide on-call after hour support *Consult with customers and staff on technical topics. Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed. Perform routine and scheduled audits of all systems, including backups Support for staff, users, customers, clients, and suppliers. Strong troubleshooting skills and able to work with others.
Freelance Contractor NSTCO 02/2019-present
*Leading a team of professionals in completing projects by a set deadline to uphold business initiatives. Budget, project aspects, and projects funding. *Pasco County Schools – Technology Teacher *Optimizing a company's IT networks for a smooth and efficient workflow, Troubleshooting, installing systems, executing upgrades, work with internal/external employees and customers. *Website Design HTML, CSS, JS, (full-stack, front & back end, UI / UX) WordPress, Bootstrap, Jira, VS Code, ASP.NET MVC, backbone JS, handlebars, MVC & SQL, Git-Hub, PowerShell, Git-Bash, Ubuntu, WIX, Web-Flow. *Responsible for installing, configuring, and maintaining computer systems, servers, and networks to support the client's IT Infrastructure. Ensure the stability, security, and efficiency of IT operations, including managing system updates, troubleshooting hardware and software issues, monitoring system performance, and enforcing security policies. Install, configure, and manage Windows Server environments. Routine patching, system upgrades, updates, system hardening, and security configuration. Expert Tier I, Tier II and Tier III support for the operations team as it pertains to Windows servers and Office deployment solutions. Work with hardware, software, and service vendors/partners to assist in troubleshooting systems. System monitoring, performance tuning, and availability management, and manage active directory and exchange.
Senior System Administrator Blackstone Medical Services 01/2023-present
Proactively manage and maintain server, network, and firewall systems. Install enterprise software, hardware, updates / upgrades, and ensure optimum system performance. Administer and support core Microsoft, Cisco, Citrix and VMware technologies. Create technical documentation from scratch and maintain ongoing technical policies and procedures. Provide on-call after hour support for IT-related emergencies and disaster recovery. Work in close liaison with senior leadership and external vendors. Support for IT vender evaluation, negotiation, and procurement. Mentor / cross-train team members on existing and new technologies. Consult with customers and staff on technical topics. Lead IT operations and assist with onboarding new system users and configure accounts and system access rights.
System Administrator Mega Transportation Group 09/2019-11/2022
Network Infrastructure & Engineer, PowerShell, SQL Server, Window Server 2016-2019, VMware / vSphere, active directory/group policy supporting applications, network protocols, troubleshooting, server migration, and scheduled maintenance activities. Develop and maintain IT networks. secure networks, network upgrades, planning, installing, configuring, maintaining, supporting optimizing server hardware, software, data, upgrades, databases-Websites. Azure, Atlassian/Jira, Agile /Scrum. Ensure that appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits. Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration. Direct hire to holding company MTG (Mega Transportation Group) also servicing Mega Logistics, Mega Brokerage, Mega Professionals, Mega Truck Repair, and Predicata. Install and configure software and hardware. Manage network servers and technology tools. Setup accounts and workstations. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages. Ensure security through access controls, backups, and firewalls. Project Manager for IT/Software team (Predicata), planning, executing and delegating pursuits and goals. Serve as point of contact for all Vendors, and oversee all contracts, negotiations business and technical aspects of assigned projects.
ASC Engineer III Cox Communications 1/2013-06/2018
Lead / Trainer (Advanced Data (HFC/Fiber), Telephony VM, BBL, Centrex voice, video, networking), tester new deployments, procedure development, and architect/design/engineers. Individual learning enhancement to improve IT knowledge and people skills for workplace success and advancement. Monitors Network Elements, perform remote diagnostics. Technical Support Lead supervises, coaches, and develops a team of Technical Support Representatives to fulfill company strategies, practices, and procedures for serving, solving, selling. Supervises the team to deliver excellent customer services, effectively meet and exceed performance and service goals, and increase revenue through cross-selling. Involve supervision of on-site, remote, and out-sourced employees. Interacts by phone with customers who are frustrated and dissatisfied in connection with problem resolution. Meet approved department and company performance standards. Work consists mainly of managing, coaching, and developing the performance of individuals and team. Supervises work that is error-sensitive; failure to produce accurate work results in problems with customer experience, operational efficiency, and lost revenue. Fast-paced, constantly changing, budget-driven. Essentials include coaching and developing, leading people, driving results, communication, collaboration, administration, and self-development. MPLS, ALU, Calix, Juniper, Cisco, SolarWinds